Healthcare
How Dr. Zaharia got her off-hours back
Dr. Veronica Zaharia ยท Medical Practice ยท NYC
The problem
Dr. Zaharia was paying $300/month for an after-hours answering service that created more problems than it solved. Wrong callback numbers. Patients complaining about long wait times and unprofessional operators. Non-emergencies coming through as emergencies. She had resorted to giving her personal cell number to very sick patients โ and then changing her number every few months.
The solution
Callifi replaced the answering service with an automated voicemail system that records messages concurrently (no hold times), delivers them instantly to Dr. Zaharia's email inbox, and lets her decide which calls are real emergencies. Messages can be forwarded to on-call staff for non-urgent items like appointment changes and prescription refills.
"Callifi answering service gave me my off hours back, and I'm paying a fraction of what I was being charged."
The results
No more missed calls. No more cell phone number changes. No more random interruptions from non-emergencies. Patients like the new system. Staff members receive forwarded messages for their specific responsibilities. And the monthly cost dropped significantly from the $300/month answering service.
$300+
Monthly savings vs. answering service
0
Missed after-hours calls
0
Cell number changes needed
