π 16 East 40th St, Midtown Manhattan
get@callifi.com
Government offices handle massive call volumes with limited staff β residents calling about permits, payments, court dates, benefits, and emergencies. Callifi builds phone systems that route calls efficiently, reduce hold times, and give your team the tools to serve the public better. On-site support across the NYC tri-state area.
Call queues, auto-attendant menus, and intelligent routing keep residents moving through the system without overwhelming your front desk. Route callers to the right department automatically β permits, payments, scheduling, or general information. Connect city hall, satellite offices, courts, and field offices under one phone system with extension dialing across buildings and one phone number for the public. Enhanced 911 sends the caller's exact location β building, floor, and room β to emergency dispatchers as required for multi-story government buildings. We configure and maintain E911 records for every phone. Record calls for accountability and training with detailed reports showing volume by department, wait times, and missed calls. SOC 2 compliant with encrypted voice and redundant infrastructure so phones stay up during outages. Disaster recovery routing sends calls to backup locations automatically. Government runs on fax β CalliFax replaces aging machines with secure internet fax from email while keeping your existing fax numbers.
