The Oracle is Callifi’s call analytics and reporting portal — it reads the call detail records from your hosted VoIP or legacy PBX and turns them into a dashboard you’ll actually read:who called, who missed, what happened, and why. Built for businesses across New York City and the tri-state area.
Time and direction, who called and who they reached, how long it lasted and how it ended — filed under the day it happened, in your timezone.
oracle.callifi.com/calls
datetimefromtodur
Jul 3110:02(555) 555-0101(555) 555-01993m 4s
Jul 3110:20(555) 555-0102(555) 555-01990s
Jul 3111:411002(555) 555-018820m 4s
Jul 3112:10(555) 555-0103conference43m 30s
oracle.callifi.com/calls/journey
(555) 555-0101 → (555) 555-01993 legs · 3m 4s
A-Leg
the caller
B-Leg
1001 · held 8s
B-Leg
1004
ended by (555) 555-0101 hung up · play recording ▸
Nothing left to infer
The whole journey of a call.
Follow a call across every extension it touched — who answered, who lost the race, who was held and for how long, and exactly who hung up. Then press play.
Ask
Ask your phones a question.
Plain English in, your own numbers out — no report builder, no pivot tables.
The Customer Experience Oracle is Callifi’s call analytics and reporting portal. It reads the call detail records (CDRs) from your hosted VoIP or legacy PBX and turns them into dashboards, a searchable call history, and a timeline of every call — so you can track missed calls, measure answer rates and talk time, and see exactly what happened on every conversation, across every location. Built and supported by Callifi, New York City’s full-service business phone company, serving NYC, New Jersey, Connecticut, Westchester and Long Island.
What is call analytics?
Call analytics turns your phone system’s raw call detail records into readable metrics — call volume, missed versus answered calls, talk time, peak hours, and the full journey of each call. The Oracle does this automatically for your Callifi phone system.
How do I track missed calls?
The Oracle counts a missed call the way your customer experiences it: an unanswered ring group is missed, not “completed.” You see your missed-call rate on the dashboard and can filter the call list to missed calls only.
Does it work with hosted VoIP and legacy PBX?
Yes. It reads call detail records from Callifi’s hosted VoIP and supported legacy PBX systems, stitching ring groups, transfers, voicemail and conferences into one view of each call.
Can I get call reports by email?
Yes. Schedule any report or dashboard view — daily or weekly — to arrive in your inbox automatically, so the numbers reach your team without anyone logging in.
Does it record calls?
Where call recording is enabled on your account, every recording is retained for as long as you choose and plays back directly from the call’s own timeline.
Is it built for multiple locations?
Yes. One portal covers all of your numbers and locations, with per-location filtering — ideal for multi-site businesses and the people who manage them.
Which areas does Callifi serve?
Callifi is a full-service business phone company based in Midtown Manhattan, serving New York City, New Jersey, Connecticut, Westchester and Long Island.
How do I get started?
Call (212) 423-1234 or request a free quote. If you’re already a Callifi customer, the Oracle works with your existing business phone system — there’s nothing new to install.
Customer Experience Oracle
See what your phones have been trying to tell you.
Built for the big. Priced for the small. One call for everything your business needs to communicate — now with the numbers to prove it.
