📍 16 East 40th St, Midtown Manhattan
get@callifi.com
Your agents give out personal numbers. Clients call them at midnight. When they leave, the client list walks out the door. Your front desk juggles 30 calls with no queue. And after hours, every lead goes straight to voicemail. Callifi builds phone systems that fix all of this — for solo agents, boutique firms, and multi-office brokerages across NYC.
Leads call the agent's cell, not the brokerage. When the agent leaves, the relationships go with them. No call records, no accountability, no way to track lead response time.
Multiple calls come in at once. Callers get busy signals or ring forever. The receptionist is transferring one call while two more are holding and a walk-in just arrived.
A buyer sees a listing on StreetEasy at 8pm and calls. Voicemail. They call the next brokerage. By morning, the lead is someone else's client.
Showing confirmations, offer questions, document photos — all exchanged on agents' personal phones. The brokerage has no record of the conversation.
Manhattan and Brooklyn offices on different phone systems. Can't transfer between locations. Two receptionists, two auto-attendants, two bills.
Showings, open houses, inspections, closings — agents spend 80% of their day out of the office. Calls to their desk phone ring in an empty room.
Every agent gets a mobile app on their cell phone. Calls to the office ring the app. Outbound calls show the brokerage number on caller ID — not a personal cell. When the agent leaves, the number stays with the firm. See how it works.
Multiple callers wait in a professional queue with hold music instead of getting busy signals. The receptionist sees how many are waiting. BLF keys show which agents are available for transfers.
After the office closes, calls route to a professional greeting: "Press 1 for an agent on call, press 2 to leave a message." Urgent buyer inquiries go to the duty agent's mobile app. Non-urgent go to voicemail with transcription to email. No leads die overnight.
Agents text clients from the brokerage number. Showing confirmations, listing updates, quick questions — all logged, all retained by the firm. Automated appointment reminders reduce no-shows.
Manhattan, Brooklyn, Westchester — all one phone system. Transfer between offices with a 3-digit extension. One receptionist can cover all locations. One auto-attendant, one directory, one bill.
An agent's desk phone and mobile app ring at the same time. At the office, grab the desk phone. At a showing, answer on the app. The client has no idea where you are — they just know someone answered.
Replacing an old system? If your brokerage still runs Avaya, NEC, or Panasonic, we handle the full migration — same numbers, same extensions, zero downtime. Or if the old system works but your copper lines are failing, SIP trunks keep it running.
The receptionist is the hub of every brokerage. Here's what we put on their desk:
Lights on the receptionist's phone show which agents are on calls, available, or away. No guessing. Transfer to the right person the first time.
See how many callers are holding, how long they've waited, and which lines are ringing. Professional hold music keeps callers patient.
Park a call, page the agent, pick it up at any phone in the office. Or warm-transfer with a quick announcement: "I have a buyer for you on line 2."
RingCentral ships a box. We come to your office, install every phone, program the BLF keys for your receptionist, configure the auto-attendant, and train your team in person.
Phone system, internet, cabling, conference room phones, headsets — one call handles it all. No juggling three vendors who point fingers at each other.
When you call Callifi for support, you get the person who built your phone system. Not a tier-1 agent in another state. We're at 16 East 40th Street in Midtown — probably a few blocks from your office.
Moving to a new office? Whether you're expanding, downsizing, or opening a second location, Callifi handles the entire office move — phones, internet, cabling, number porting — so your team is making calls on day one.
Free on-site assessment at your office. We'll look at how your team works and build a system that keeps leads with the firm — not in an agent's pocket.
Get a Free AssessmentOr call (212) 423-1234 · get@callifi.com
