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Turn raw Microsoft Teams call data into customer experience insights. Call analytics, queue & agent reporting, full call journey tracking, and call recordings — connected to your Microsoft 365 tenant in minutes. No IT project required.
Microsoft Teams is a powerful phone system, but its built-in call analytics leave most teams guessing. How many calls did the support queue miss yesterday? Which agent has the longest handle time? How long are callers waiting before they abandon? The native Teams admin center makes these questions hard to answer — and nearly impossible to answer fast.
The Callifi Customer Experience Oracle for Teams connects directly to your Microsoft 365 tenant and transforms raw Call Detail Records (CDRs) into clear, searchable, exportable customer experience analytics. See every call queue, every agent, and every caller's full journey through your phone system — from the first ring through IVR menus, queue waits, transfers, and resolution. It's the Microsoft Teams call reporting layer your business has been missing.
And because the entire platform is built and hosted on Microsoft Azure, your call data never leaves the Microsoft ecosystem — a security posture that matters for IT, compliance, and data-governance teams evaluating any new tool connected to Microsoft 365.
Stat cards, call volume trends, and top-queue breakdowns — updated as Microsoft delivers data.
Search, filter, and export every call. Identify missed calls and long wait times at a glance.
Click any call to see every leg — IVR, queue wait, agent talk time — stitched into one timeline.
Purpose-built Microsoft Teams call analytics that the native admin center can't deliver.
See the full path of every Microsoft Teams call — IVR routing, transfers, queue holds, and park/retrieve — stitched into one timeline. No more piecing together what happened to a caller.
Answer rates, abandonment, average handle time, queue wait times, and per-agent performance breakdowns — with unlimited call queues included on every plan.
Search, filter, and export every Microsoft Teams call by caller, queue, agent, disposition, or date range. Spot missed calls and long wait times at a glance, then export to CSV for deeper analysis.
Access call recordings and searchable transcriptions for quality assurance, coaching, and compliance — available on Professional plans and through Callifi Operator Connect.
Review your CDRs with an AI chatbot in plain English. Ask "which queue missed the most calls last week?" or "how did average wait time trend this month?" and get instant answers — no spreadsheets or pivot tables required. Available on Enterprise plans (500 queries/mo).
Everything is built and hosted on Microsoft Azure, so your call data never leaves the Microsoft ecosystem. The Oracle reads only call record metadata — never messages, emails, or files — and a Global Administrator grants read-only access in a single consent step.
All queues, all agents, full CDR data — one flat monthly price. No per-queue fees, no per-seat add-ons, no overage charges, and no surprises on your invoice.
All plans start with a 30-day free trial of the Professional plan. No credit card required to start.
Full Microsoft Teams call visibility for growing teams — unlimited queues, flat price, no surprises.
Everything in Starter, plus queue analytics and automated reporting — for teams that run on data.
For large organizations that need AI insights, audit logging, and long-term retention.
To connect the Customer Experience Oracle to your Microsoft 365 tenant, a Global Administrator grants read access to your Teams call records. Your 30-day free trial of the Professional plan starts immediately — no credit card required.
Get Started FreeOpens Microsoft's consent page. Only call record metadata is accessed — Callifi never reads messages, emails, or files.
Questions? support@callifi.com · Enterprise: get@callifi.com
