📍 16 East 40th St, Midtown Manhattan
get@callifi.com
Attorneys live on the phone — client calls, opposing counsel, court conferences, witness interviews. Your phone system should support how your firm actually works, not force you to work around it. Callifi builds phone systems for NYC law firms with call recording, cloud fax, shared line appearances, mobile app with firm caller ID, and after-hours routing to on-call partners.
Clients save the attorney's cell and call at midnight. When the attorney leaves the firm, the client relationship goes with them. No call records in the firm's system.
Court filings, executed agreements, and insurance docs land face-up on a tray where any visitor can read them. Plus a $40/month dedicated line to power it.
Your system either records everything (privilege issues) or nothing (no documentation). No per-attorney controls, no on-demand recording, no secure access.
A potential client calls at 7pm. They get voicemail. They call the next firm on Google. By the time you check messages at 9am, they've already retained someone else.
No shared line appearances. The assistant doesn't know if the attorney is on a call, can't pick up calls on their behalf, and transfers go to voicemail instead of the right person.
Clients text their attorney about case details on a personal number. Those texts aren't in the file, aren't retained by the firm, and can't be produced in discovery.
Every feature below is configured specifically for your firm's workflow — not a generic setup out of a box.
Record per extension, per direction (inbound/outbound), or on-demand (press a button mid-call). Role-based access — partners can review their own recordings, but not other attorneys' privileged calls. Secure storage with configurable retention.
Send faxes from your computer, receive them as PDF attachments in your email. Court filings, executed agreements, and insurance docs go directly to the right attorney — not a paper tray in the hallway. Keep your existing fax number.
Attorneys make and receive calls from the firm's number on their cell phone. Clients see the office number, not a personal cell. Calls are logged in the system. When the attorney leaves, the firm keeps the number and the call history.
The assistant's desk phone mirrors the attorney's lines. They see which lines are active, can pick up calls on the attorney's behalf, park calls, and transfer seamlessly. Configured on Yealink and Poly phones with BLF keys.
After 6pm, urgent calls route to the on-call partner's mobile app (firm caller ID, logged in the system). Non-urgent callers get a professional greeting and voicemail with transcription delivered to email. No answering service needed.
Attorneys text clients from the firm's number. Conversations are logged and retained by the firm. Appointment reminders, document confirmations, and quick client questions — all from a business number, all in the record.
| Firm type | What we typically configure |
|---|---|
| Solo practitioners | Professional auto-attendant so you don't sound like a solo, mobile app so you're reachable from court, cloud fax, voicemail to email |
| Small firms (2-10 attorneys) | Shared line appearances for attorney-assistant pairs, call recording, ring groups for departments, after-hours routing to on-call partner |
| Mid-size firms (10-50 attorneys) | Multi-department routing (litigation, corporate, real estate), call queuing for intake, multi-location extension dialing, CRM integration, advanced call analytics |
| Multi-office firms | All locations on one system — transfer between Manhattan and Brooklyn offices with a 3-digit extension, not an outside call. Unified auto-attendant, shared directory, centralized billing |
National VoIP providers like RingCentral, Vonage, and Ooma can check the feature boxes. But there's a reason hundreds of NYC businesses choose Callifi instead:
RingCentral mails you a box and wishes you luck. We come to your office at 16 East 40th Street, install every phone, configure your call flows, program your BLF keys, and train your receptionist, office manager, and attorneys in person.
When you call Callifi, you get a person who configured your auto-attendant and programmed your phones. Not a tier-1 agent in another state reading from a script. We know your firm by name.
Phone system, internet, cabling, conference room phones, headsets — one call handles everything. No coordinating between a phone vendor, an IT company, and a cabling contractor.
Replacing an old system? If your firm is still running Avaya, NEC, Nortel, or Panasonic, we handle the full migration — same numbers, same extensions, zero downtime. Or if the old PBX works fine but your copper lines are failing, SIP trunks keep it running over internet.
Free on-site assessment at your office. We'll look at how your firm works and design a system that matches — not the other way around.
Get a Free AssessmentOr call (212) 423-1234 · get@callifi.com
