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CalliText for Teams
Your staff text from the practice’s number — or the firm’s, the school’s, the office’s — in the app they already have open. No personal phones. No second app to learn. No number nobody recognizes.
Family-run, New York based, and the same people answer the phone when you call.
It is the fastest way to reach people, so staff do it anyway. The cost shows up later: the conversation lives on a personal handset, nobody else can see it, it leaves with the employee, and there is no record when somebody asks what was said.
Clients get a text from a mobile they do not recognize, and half of them do not reply.
A colleague covering the desk has no idea the conversation happened.
When it matters — a complaint, an audit, a subpoena — the messages are on a phone you do not own.
A Microsoft Teams app for business text messaging. It installs into Teams, uses a real business number, and keeps every conversation where the practice can see it.
Staff open a tab in Teams and text from the practice number. Nothing to install on a phone, nothing new to sign into.
Put several people on one number. Everyone sees the thread, every message says who sent it, and cover is a matter of looking rather than asking.
STOP, UNSUBSCRIBE, CANCEL and the rest are recognized automatically and honored for the whole practice — not just the person who received them. Consent is recorded against each contact with who confirmed it and when.
A manager sees the conversations of the people assigned to them, and nobody else's. Every time a supervisor opens somebody else's thread, it is recorded.
Every message, read, export and setting change is written to append-only storage under a seven-year retention policy. Not by us, not by you, not by anyone with the admin password.
Send and receive pictures where the practice allows it, and text a group of parents or carers in one thread.
Every business that texts US mobile numbers has to register its brand and campaign with the carriers — A2P 10DLC. Skip it and your messages are filtered or blocked, usually with no warning and no error anybody sees.
Callifi is the carrier of record. We file the registration, we deal with the rejections, and we tell you when it is live. You do not need to learn what a campaign identifier is.
If your current texting tool has never mentioned 10DLC to you, that is worth checking. Unregistered traffic gets dropped quietly — the app says "sent" and the message never arrives.
Simple per-user pricing, and no pretending 10DLC registration is free.
$14.99 per user, per month. Minimum of 5 users. Every user gets the shared inbox, shared numbers, supervision and the full audit trail — there is no cut-down tier that quietly leaves out the oversight features.
Carrier-mandated for any business texting US mobile numbers, and billed separately from your seats. We file it, deal with the rejections, and tell you when it is live. Ask us for current registration pricing when we scope your setup.
Already a Callifi phone customer? CalliText for Teams runs on the number you already have — see CalliText for our texting product outside Teams, Microsoft Teams Phone if you want calling inside Teams too, and the Customer Experience Oracle for the Teams call analytics Microsoft does not give you.
Healthcare, therapy, legal, education — anywhere a text message can become evidence.
Flag language you would rather not see going out. Staff can still send when they need to — quoting a parent, recording something that was actually said — by giving a reason, which is kept.
Anything flagged lands in one place with the reason it was flagged, who sent it, and what they said about it.
One conversation, or every conversation in the practice, as a spreadsheet. Administrators only, and the export itself is recorded.
Text messages are not encrypted once they leave the carrier. CalliText reminds staff to keep clinical detail out of them rather than pretending otherwise. It is a scheduling and coordination tool, not a place for a case note.
The oversight features exist because regulated practices need them. Everyone else gets them anyway, which is why the same app works just as well for a brokerage or a building office.
Appointment reminders, rescheduling and front-desk questions — with consent records and an audit trail behind every message.
Scheduling and check-ins from the practice number, with supervision scoped to the clinicians a manager actually oversees.
Client updates that stay with the firm instead of walking out on an associate’s personal phone.
Closure notices, pickup changes and parent messages from the school’s number — visible to whoever is covering the office.
Maintenance updates, building notices and tenant requests in one shared thread the whole management office can see.
Showing confirmations and client follow-up from the brokerage number, so the conversation belongs to the office.
Accounting, insurance, consulting — document chasing and deadline reminders that people actually read.
“Tech is 20 minutes out.” Dispatch and arrival updates sent from the office number, logged where the office can find them.
If your team already lives in Teams, texting belongs there too — not in a separate app nobody remembers to check.
Texting works because people read it. These are the messages that move the needle in a working day.
The single highest-value use. A texted reminder gets read in minutes; a voicemail often never gets played. Fewer no-shows, less phone tag.
Two-way, so the customer can reply — and the reply lands where the whole team can see it rather than on one person’s handset.
The forms, the signature, the insurance card. A text moves things that emails have been failing to move for a week.
Send the number, answer the question, close the loop — from the business number, with a record of what was quoted.
Water shut off, snow day, elevator out. One thread, everyone informed, nobody calling the front desk to ask.
Whoever is at the desk today sees every conversation from yesterday. Cover stops depending on who happens to be in.
You send us the business details once. We file the 10DLC registration and chase it.
It appears as a tab in Microsoft Teams. Your IT assigns who gets access, in Microsoft 365, the way they already manage everything else.
Assign numbers to people or share one across a desk. Set the word list, decide who supervises whom, and go.
No. Teams handles chat, calls and meetings between people inside organizations, not SMS to ordinary mobile numbers. CalliText for Teams adds text messaging to Teams using a real business phone number, so staff can text clients without leaving the app.
Not necessarily. You can text from a number you already have with us, or we can provide one. Several people can share a single number, which is usually what a front desk wants.
A2P 10DLC is the registration US carriers require before a business can text mobile numbers at scale. It is not optional — unregistered messages get filtered or dropped. Callifi files and manages the registration as part of setting you up.
Automatically. When somebody replies STOP, UNSUBSCRIBE, CANCEL, END or QUIT, they are opted out for the whole practice immediately — not just for the person who happened to receive it. START puts them back.
A manager sees the conversations of the people assigned to them, and only those. A manager who supervises nobody sees nothing. Every time a supervisor opens somebody else's conversation it is written to the audit log.
Nothing. The conversations belong to the practice, not to the person who sent them. Remove their access in Microsoft 365 and the record stays exactly where it was.
It is built for one. Supervision, consent records, an immutable audit trail and practice-wide export are the reason it exists. That said, SMS is not an encrypted channel, and CalliText actively reminds staff to keep clinical detail out of text messages. Talk to us about your specific obligations before you roll it out.
Yes. An administrator can export a single conversation or every conversation in the practice as a spreadsheet, whenever they like, without asking us.
No. It was built for practices that have to answer for what was said, so the supervision and audit features are unusually thorough — but the app is used by law firms, schools, property managers, brokerages, accounting firms and service businesses. Any team that texts customers from Microsoft Teams is a fit.
No. Texting and calling are separate. CalliText for Teams adds SMS to Teams whether or not you use Teams for phone calls. If you want calling in Teams as well, Callifi delivers that through Operator Connect — see Microsoft Teams Phone.
Yes — and this is what most teams use it for first. Reminders, confirmations, closure notices and building announcements all go out from the business number, with opt-outs handled automatically so you stay on the right side of the rules.
The app installs into Teams quickly; the gating item is A2P 10DLC registration, which is a carrier process measured in days rather than minutes. We file it at the start and tell you the moment it is approved, so nothing sits waiting on you.
Fifteen minutes, a real person, and no slide deck. We will show you the app in Teams and tell you honestly whether it fits.
The phone company that picks up the phone.
