Healthcare Integration

Your phone system talks to your EMR

Callifi integrates your business phone system with the electronic medical records (EMR/EHR) platform your practice already uses. Click-to-call from patient records, screen pops with patient info when they call in, HIPAA-compliant call recording, and fax directly from the system. Less toggling between apps, more time with patients.

Schedule a Demo 📞 (212) 423-1234
HIPAA compliant· SOC 2 compliant· On-site setup + training
How It Works

Your phone system and your EMR, connected

When a patient calls, your staff shouldn't have to ask "what's your name and date of birth?" before they can help. Integration makes that automatic.

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Screen pops on incoming calls

When a patient calls, their record pops up on your screen automatically — name, date of birth, last visit, upcoming appointments. Your front desk answers with context instead of scrambling to look them up.

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Click-to-call from patient records

See a patient who needs a callback? Click their phone number in the EMR and the call launches through your office phone. No dialing, no wrong numbers, and the call is logged automatically.

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HIPAA-compliant call recording

Record calls for compliance, training, or dispute resolution. Recordings are encrypted, access-controlled, and stored in compliance with HIPAA requirements. You control retention policies.

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Fax from the EMR

Send prescriptions, referrals, lab orders, and medical records via CalliFax — directly from your workflow. HIPAA-compliant, no physical fax machine, delivered as PDF. Learn about CalliFax →

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Appointment reminders via text

Reduce no-shows with automated SMS appointment reminders sent from your office number. Patients confirm or reschedule with a text reply. Powered by CalliText →

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Automatic call logging

Every call — incoming, outgoing, missed — is logged in the patient record automatically. No manual notes, no "I think they called last Tuesday." Complete communication history at a glance.

FAQ

Healthcare integration questions

Does Callifi provide EMR/EHR software?
No — Callifi is a phone system provider, not an EMR vendor. What we do is integrate your Callifi phone system with the EMR/EHR platform you already use. Your phone talks to your records system so your staff gets screen pops, click-to-call, automatic call logging, and HIPAA-compliant faxing — all without switching between applications.
Is the phone system HIPAA compliant?
Yes. Callifi's hosted VoIP platform is HIPAA and SOC 2 compliant. Call recording, voicemail, fax, and text messaging are all encrypted and access-controlled. We execute BAAs (Business Associate Agreements) with healthcare clients as required.
What kind of healthcare practices use Callifi?
Medical offices, dental practices, behavioral health providers, specialty clinics, urgent care centers, physical therapy offices, and multi-location healthcare groups. If your practice makes and receives phone calls and uses an EMR, we can improve how those two systems work together.
How does the screen pop work?
When a patient calls, our system matches the incoming caller ID against your EMR database. If there's a match, the patient's record opens automatically on your staff's screen before they even answer the phone. This works through standard CTI (Computer Telephony Integration) protocols supported by most EMR platforms.
Do I need to change my EMR to use Callifi?
No. You keep your existing EMR exactly as it is. Callifi connects to it — we don't replace it or modify it. If your EMR supports phone integration (most modern platforms do), we can connect to it. If you're unsure, call us and tell us which EMR you use — we'll confirm in minutes.

Ready to connect your phone system to your EMR?

Tell us which EMR you use and we'll show you exactly how the integration works for your practice.

Schedule a Demo

Or call (212) 423-1234 · get@callifi.com