The Best Microsoft Teams Call Analytics Tools (2026)

Native Teams reporting vs. the leading third-party analytics platforms โ€” what each actually shows you, roughly what they cost, and how to pick for your organization.

Quick answer: Microsoft Teams' native admin center covers call quality, not customer experience โ€” queue abandonment, agent performance, and caller journeys require a third-party tool. The main options: Callifi Customer Experience Oracle (Azure-hosted, flat-price, journey tracking + AI insights), Tollring Analytics 365 and Clobba (established per-user reporting suites), Akixi (real-time wallboards), and CallCabinet (compliance recording with analytics). Building it yourself on Power BI + Graph API is free but a real engineering project.

Why Teams needs an analytics layer at all

The Teams admin center answers "was the call audio good?" It does not easily answer "how many callers abandoned the support queue this week," "which agent lets calls ring out," or "what happened to the caller who says she was transferred three times." Microsoft exposes the raw data โ€” call records via the Graph API and the Call Quality Dashboard โ€” but turning that into customer-experience reporting is exactly the gap this tool category fills.

Disclosure: this guide is written by Callifi, maker of the Customer Experience Oracle. We include our genuine view of when competitors are the better pick.

ToolPricing model*StandoutBest for
Native Teams admin / CQDFree with M365Call quality & usage basicsChecking audio quality, basic usage stats
Callifi CX OracleFlat: $199โ€“499/mo (org-wide tiers), Enterprise customFull call-journey timelines, flat pricing, Azure-only data, AI insightsSMBโ€“mid-market wanting fast setup and predictable cost
Tollring Analytics 365Per user/moMature dashboards, wallboards, collaboration analyticsOrgs wanting an established per-seat suite via Microsoft partners
Clobba (Code Software)Per user/moBroad UC reporting incl. adoption & license managementIT teams wanting UC-wide reporting beyond calls
AkixiPer user/mo, tieredReal-time wallboards & supervisor viewsLive-monitoring-heavy teams and light contact centers
CallCabinetPer user/moCompliance recording + conversation analyticsRegulated industries needing recording first, analytics second
DIY: Power BI + Graph APIFree + engineering timeTotal controlOrgs with data engineers and patience

*Models and rates as of mid-2026; most per-user vendors quote via partners and don't publish full price lists โ€” verify directly. Flat vs per-user matters most at scale: 100 users on a per-seat tool at even a few dollars/user/month exceeds a flat $499 plan.

The picks, by situation

Best overall for SMB & mid-market

Callifi Customer Experience Oracle for Teams

Connects to your Microsoft 365 tenant in minutes (read-only consent, no SBC), and turns call detail records into live dashboards, searchable call logs, queue & agent analytics, and โ€” its signature โ€” full call-journey timelines showing every leg of a call from IVR through queues, transfers, and resolution. Enterprise adds AI Insights: ask your call data questions in plain English. Runs entirely on Microsoft Azure, so call data never leaves the Microsoft ecosystem โ€” which shortens security reviews. Flat pricing ($199/mo Starter, $499/mo Professional, Enterprise custom) with unlimited queues and agents on every plan, and a 30-day free trial of Professional with no credit card.

Honest limits: it's newer than the incumbents below, and it's focused on call analytics โ€” if you need org-wide UC adoption reporting or license management, Clobba covers more surface.

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Most established per-seat suite

Tollring Analytics 365

A mature Teams analytics product sold through Microsoft partners, with polished dashboards, wallboards, and collaboration/adoption reporting alongside call analytics. Per-user pricing suits smaller deployments; at larger seat counts the math favors flat-priced alternatives. A safe, proven choice if you prefer buying through an existing Microsoft reseller relationship.

Broadest UC reporting

Clobba (Code Software)

Goes beyond call analytics into Teams adoption, usage, and license management โ€” closer to a UC management suite than a pure CX tool. Best when IT wants one reporting layer across everything Teams, and call analytics is one piece of that.

Best real-time wallboards

Akixi

Strongest at live supervisor views โ€” real-time queue walls, agent-state monitoring, and alerting. If your priority is a screen on the wall showing calls waiting right now, Akixi built its reputation on that. Historical journey analytics are less its focus.

Best for compliance recording

CallCabinet

Compliance-grade call recording first, with conversation analytics layered on. The pick for finance, healthcare, and legal teams whose primary requirement is retention and regulatory compliance, with reporting as a bonus.

Free, if your time is free

DIY: Graph API + Power BI

Microsoft exposes call records via the Graph API, and the CQD Power BI templates are a starting point. Real cost: building CDR ingestion, stitching multi-leg calls into journeys, and maintaining it forever. Viable for orgs with data engineering capacity; a money pit for everyone else.

Teams call analytics FAQ

Does Microsoft Teams have built-in call queue reporting?
Only minimally. The Teams admin center provides basic usage reports and per-call quality data, and newer queue reports cover some metrics โ€” but abandonment trends, agent comparisons, and full caller journeys across IVR and transfers require the Graph API or a third-party analytics tool.
How do these tools connect to Teams?
Most, including the Callifi Oracle, connect via Microsoft Graph with admin consent โ€” read-only access to call records, no software installs or SBC changes. Setup is typically minutes, though Microsoft delivers call records with some delay, so dashboards fill in over the first days.
What does Teams call analytics cost?
Two models: per-user (most incumbents, quoted via partners, often a few dollars per user monthly) and flat-rate (the Callifi Oracle: $199/mo for 25 seats, $499/mo for 100 seats, Enterprise custom). Per-user favors small teams; flat pricing favors growth โ€” 100+ users on per-seat pricing usually exceeds a flat plan.
Is call data safe with a third-party analytics tool?
Check two things: scope (a good tool reads only call record metadata โ€” never messages, emails, or files) and hosting. The Callifi Oracle runs entirely on Microsoft Azure, so call data never leaves the Microsoft ecosystem; other vendors host on various clouds โ€” ask where CDRs are stored before buying.
Do these work with Operator Connect and Direct Routing?
Generally yes โ€” analytics tools read Teams call records regardless of PSTN connectivity (Calling Plans, Operator Connect, or Direct Routing). With Callifi as your Operator Connect supplier, the Oracle additionally unlocks PSTN call recordings and transcriptions.

See your Teams call data in minutes

Connect your Microsoft 365 tenant and get queue analytics, agent reporting, and full call journeys โ€” 30-day free trial of the Professional plan, no credit card.

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