π 16 East 40th St, Midtown Manhattan
get@callifi.com
As business communications technology evolves, we are constantly offering new features. As a result, users of our phone technology need to know how to use these new features.
As business communications technology evolves, we are constantly offering new features. As a result, users of our phone technology need to know how to use these new features. Therefore, training and customer support come with our telephone and communications packages. You may be asking one of two things. One, donβt all VoIP companies provide training and support as part of their offerings? Or two, why am I paying extra to a third party for support? The short answers to these two questions are: no and no, you should not be paying extra, especially to a third party. In other words, you deserve full-service from your VoIP company.
Your VoIP company should make it abundantly clear what you are, and not, paying for. This includes customer support. For example, you should not have to pay anything for assistance with simple tasks. You should never be charged to change a recorded greeting or update options on your auto attendant or speed dials.
Also, you should not have to pay extra to train employees to use your phone system and its features. Likewise, we all know that retention from initial training does not last too long. Therefore, it should be free when your employees have follow-up questions and needs.
At the end of the day, your VoIP provider should always be accessible and responsive. And it should not cost you extra money. This is how we define full-service, and you deserve full-service from your VoIP provider.
As we say, phones should not be complicated. So, give us a call if you are not happy with the service and support from your current VoIP provider. Or if you are needlessly paying extra for support.
As stated on our website β We are not high-pressure anything, our service (customer support) is always free, and we would welcome the opportunity to impress you with our responsiveness. These are not just words to the Callifi team. This is our way of doing business. Our customers donβt cringe when they call us!
